Shipping Policy

This shipping policy specifies the unified shipping standards, order processing rules, delivery specifications and related service provisions implemented by our website for all user orders. All products purchased on our website will be processed and delivered in accordance with the rules specified in this policy, ensuring standardized, stable and safe delivery services for every user.

Order Processing Rules

After the user completes the order payment successfully, our official team will conduct order review, product sorting, quality inspection and packaging preparation work in a standardized manner. We have a complete internal order processing system to ensure that every paid order can enter the delivery preparation link in an orderly manner, avoiding order delay, omission and wrong processing.
We strictly control every detail before product delivery. All products will be inspected for integrity, quality and appearance before packaging to ensure that the products delivered to users are intact, qualified and in line with the product description standards. Professional packaging materials are used for all products to prevent extrusion, collision, damage and loss during long-distance transportation.

Delivery Time Standards

We have a stable and mature supply chain and logistics distribution system to support efficient order delivery services. All valid orders will be processed and delivered in accordance with the unified time cycle, with stable transportation efficiency and reliable delivery speed. We always adhere to efficient order processing and stable logistics distribution, and try our best to shorten the user’s waiting cycle on the premise of ensuring product safety and integrity.

Customs & Additional Fee Instructions

We undertake all tariffs and related additional expenses incurred during the product transportation and customs clearance process. All possible official fees generated in the cross-border delivery link are fully borne by our platform. Users only need to pay the product price displayed on the website, and will not bear any extra fees and hidden costs in the whole delivery process.
We are responsible for all customs clearance related work in the transportation process, and users do not need to handle additional customs clearance procedures and pay any related fees. The whole delivery process is transparent and worry-free for users, realizing one-stop shopping and delivery service.

Logistics Tracking & After-Sales Protection

After the product is delivered, users can query the real-time logistics progress through the official logistics tracking channel. We support the whole process tracking of order logistics information, so that users can clearly understand the product transportation status and delivery progress.
In case of abnormal logistics conditions such as delayed transportation, product loss and product damage during delivery, our team will actively follow up the processing, verify the problem and provide corresponding solutions for users, so as to fully protect the legitimate shopping rights and interests of users.