Refund Policy

This refund policy clearly defines the refund rules, applicable scope, processing process and time standards of our website, aiming to provide fair, transparent and user-friendly refund services for all customers. All orders and transactions completed on this website are governed by this unified refund policy, ensuring that every user’s legitimate shopping rights are fully protected.

General Refund Rules

We adhere to the principle of standardized and user-centric refund processing. All refund applications will be reviewed strictly in accordance with the unified policy standards, and eligible applications will be processed efficiently and fully. We maintain a fair and rigorous review attitude for every refund demand, neither setting unreasonable refund barriers nor allowing abnormal refund behaviors that violate transaction norms.
All settlement transactions on the website are based on unified USD currency standards, and all refund amounts will be calculated and returned in accordance with the original order USD settlement amount, ensuring that the refund amount is consistent with the actual payment amount of the user, without additional deduction and hidden handling fees.

Refund Application Eligibility

Users can initiate return and refund applications within the valid return cycle stipulated by the policy. The valid return period starts from the completion of order delivery, and users can freely apply for return and refund services within the specified time. The applicable scenarios of refund include product quality problems, product damage during transportation, inconsistent product description and actual reception, and other reasonable shopping dissatisfaction situations.
All products sold on the website enjoy the same standard refund service guarantee, with no differentiated policy restrictions for different product categories and order amounts. As long as the user’s application complies with the policy provisions, we will complete the review and refund processing in accordance with the standard process.

Refund Processing Cycle

After the user submits a valid return application and returns the goods in accordance with the specified process, our professional after-sales team will verify and review the returned goods information. After the review is passed, we will complete the refund processing within 5 to 10 working days. The refund funds will be returned to the user’s original payment account in the original settlement currency.
The refund progress is affected by the verification efficiency of returned goods and the processing cycle of the payment channel. We will actively follow up every refund order to ensure that the funds are returned to the user’s account in a timely and accurate manner. Users can consult the latest refund progress through our customer service channel.

Partial Refund & Special Refund Instructions

For individual orders that meet the partial refund conditions, we will calculate the refund amount according to the actual product situation and order proportion, and complete the partial refund processing. For abnormal orders such as unshipped orders and cancelled orders, we will also complete the fund refund in accordance with the unified policy standards to ensure the safety of user funds.
We do not charge any refund handling fee, service fee and other additional fees. All eligible refund applications can enjoy free refund processing services, and users do not need to bear any extra cost in the refund process.

Refund Application Process

Users who need to apply for a refund can initiate the application through the official after-sales process of the website, submit the required order information and product related materials, and complete the return and refund application. After receiving the user’s application, our team will verify the information, guide the user to complete the return operation, and carry out the subsequent refund settlement work after confirming that the goods are in place.